huh, so she contacts your family, then what? ask them all to ignore her.
Hold your fort. You're doing nothing wrong.
As for the CMS.. you should just use their calculation and pay that. Let her go to the CMS if she wants to and solidify that. You don't need to go to the CMS yourself.
When you go to the CMS, they can make it all official with a schedule - you would still prefer to pay her directly. If the CMS become middlemen between you, they will ask for 20% more and you don't want that.
Read up on the difference between collect and pay and direct pay.
By the way, what's to stop her harassing you if you go through the CMS? they will make it all official and she will still cry and harass.
So you better get that behaviour out now. Like a barking dog, it will tire out eventually.
i think you did the right thing by going to CMS. just pay the £20 and register. thats what I did when my ex's family were treating me like benefits office, demanding back-dated payments, and then disagreeing with the amount I am to pay lol. this should shut your ex up. then you just tell CMS you want to use direct pay option.
biggest drawback of using them is every year they will re-assess your income. so the more you earn, the more you pay. once CMS work out what you have to pay, just pay directly into Ex's account with ref: CHILD MAINTENANCE
My feeling is that in this case there may be some benefit to Kaput contacting CMS first, but interesting what others think, perhaps Bill?
By opening the case with CMS yourself, you control when it is closed. So if you want to revert to voluntary again you can, because you control if the case is closed or remains open. In my case although I offer to pay my ex more voluntary, she ignores and will not close the case to allow me to move to voluntary.
Also, if your ex receives a letter from CMS directly stating that X is due, she cannot argue that it should be different - it has become official and as a result of her intransigence. It makes it easier for Kaput to combat.
There should be no reason for it being collect and pay, this is only when the NRP does not pay that it can move to this. At the beginning it will be set up as Direct Pay and stay at that unless he does not pay over a period of time.
The one caveat to my advice is whether you may receive promotions, or job changes resulting in pay increases. This means regular reassessments and the CM increasing when this happens. So then if you earn more you pay more. This can be hidden if voluntary.
But, if your salary is expected to stay where it is now, I would be tempted to open a case with CMS myself. Wait for others advise too though :-)