HI, Not sure if this is right platform but any advice would be gratefully accepted. Briefly had a case opened in 2000, I undertook paternity, which the other party refused, so all monies that they took was returned.
In 2008 case was reopened and again even though aware of 2000 failings, deductions where impose. After some 6 years of complaining, I was notified via letter that after investigation case was closed and that I should not have been making payments and with the exception of over £2000 monies where again returned.
In 2016 I was told that I had arrears to pay and only now 2021, after another 5 years complaining, they have finally given me the option to address with ICE, They have admitted they where at fault for not addressing at the time and offer £150 compensation which I refused. They claim even though they conducted an investigation that I was told wrongly that case was closed and blaming another system, that they admit is obselete and admit they are not in full receipt of facts, but can still make a decision. There actions and words open the doors for breaches in human rights under articles 6 and 14.
Does this course of action of the agency ring bells with any one else.
Hi, your original case was opened under CSA1, so I'm not surprised they don't have a lot of the information. I would submit a SAR (subject access request) to them to find out exactly what they do have in the first instance, and then raise a complaint with CMS, and also go to see your local MP as soon as possible.
Hi... Thank you for that, will apply for SAR straight away. I have raised complaint, have been continously doing so from 2008, only now are they following procedure to allow me to escalate to Independent Case Examiner. They tell me that because I am a disabled person on benefits that legislation at the time didn't allow them to collect arrears from my benefit, but now that legislation has been changed they are allowed to do so, Have you ever heard of this? They have refused to supply me with a full break down of when these so called arrears relate to, They can not explain if my case was opened and closed and monies paid back, how there can be arrears, when they arranged and collected payments at that time. Now their excuse for collecting arrears is that their investigation and notice of closure was wrong, Excuse after excuse
i would be interested to know what is being done to tackle this issue, is it with in the remit of ICE or MPs to address, from 2008 i have been waiting on their final response to address this matter, this time round i directed complaint to Secretary of State, which was passed back to agency as a matter of course their words. Now in 2020 they tell you that even though they carry out and investigation that investigation was carried out by the wrong department and that department was wrong , so how many others have been told things in error? Is it the remit of an MP to ask for every case to be fully audited ????as i am led to believe these actions or in full breech of Article 6 of The Human Rights Act