What to do if you can't make payments

A few tips for when things go wrong with CSA payments

 

The information below is relevant to CSA cases. The CSA has now been replaced by the Child Maintenance Service. For information on CMS please see our section HERE

 

Contact the CSA

You should contact the CSA immediately if you are having problems paying or you are going to miss a payment.

You can find contact details for your local office here.

It’s not easy for the CSA to determine whether a parent is experiencing genuine difficulties or avoiding payment, but the actions are the same, so it’s important for you to be willing to discuss the situation if there are problems.

If you are honest with them about your financial difficulties, the CSA will do it’s best to help.

Keep payments manageable

If you’re worried about making child maintenance payments, deal with it NOW.

Ask the CSA if you can change how often you make your payments. Child maintenance can be paid:

•    every week
•    every fortnight
•    every four weeks
•    every month

If you miss payments, you will normally be asked to pay the full amount you owe straight away. If you make your payments in full and on time, you won’t go into arrears and your payments will be more manageable.


If you’re new to the CSA

Under CSA rules, the non-resident parent’s responsibility to pay starts as soon as the case is set up. But it may be a few weeks before payments start to be collected and passed on.

Sometimes this may result in several payments being due at once.

You can avoid this by making payments directly to the parent with care, before the first collection date. In certain circumstances, these payments can be counted towards your CSA child maintenance payments.

For example, if the payment was made to:

•    pay a mortgage or loan which is taken out to buy or pay for essential repairs or improvement to the home where the child lives, and which is secured on that home
•    pay rent or council tax for the home where the child lives
•    pay gas, water or electricity charges for the home where the child lives, or
•    make essential repairs to the heating system or fabric of the home where the child lives.

Making these early payments will also mean your children won’t miss out while your regular payments are being set up.

If your circumstances have changed

If your personal circumstances change, the first and most important thing you need to do is  contact the CSA.

For example if you lose or change your job, you start living with someone new or you have another child - contact the CSA straight away.

The CSA will look at your case and see if your child maintenance payments will change because of your change in circumstances.

Think you’re paying too much maintenance?

Again, contact the CSA and check that they have the correct information about your circumstances.

You can get a rough idea of what your payments should be using the child maintenance calculator.


 

A DADs Guide to CSA continued

- Understanding how the CSA works

- If you think your CSA Payments are unfair

-What happens if you stop paying?

- Alternatives to the CSA

Free Expert Help

Visit our DAD.info forum today to find free advice and guidance from our Child Maintenance Experts.

Click here to visit the forum and post your query

 

Updated: September 2017

As a charity, it takes a lot of effort to keep DAD.info up-to-date and relevant. If you feel that we've helped you in some small way please consider texting DAD10 followed by a donation amount of either £5 or £10 to 7007

Hide comments (0)

Comments

  • No comments made yet. Be the first to submit a comment

Leave your comment

Guest Tuesday, 26 September 2017