Welcome to the DAD.Info forum: We are not open to new posts at this time
Our forum aims to provide support and guidance where it can, however we may not always have the answer. The forum is not moderated 24 hours a day, so If you – or someone you know – are being harmed or in immediate danger of being harmed, call the police on 999.
Alternatively, if you are in crisis, please call Samaritans on 116 123.
If you are worried about you or someone you know is at risk of harm, please click here: How we can help
Hi all,
So I Came out of a DOE last month (I'm not disputing the payments I will pay what I'm told)
So I had a 6 month DOE in place which finished in December. shock horror they took another payment and stated I had only made 5 not 6 payments.
I have sent proof ( Payslips) showing they have in fact taken 7 payments in total not 6.
They have ignored my first letter with the proof and I have now sent a second letter.
My question is what rights do I have here? I understand the department does not do refunds but puts it into credit... that's all well and good but I have had to choose what bills to pay and what bills to ignore the last 6/7 months so that extra payment will go along way to putting me back in plus not in even more debt.
Is there any legal play I can use here I know I can get my MP involved and go through the ombudsman to investigate this but I just need advice before jumping on that one
hi,
CMS can issue refunds if they were responsible for admin errors. you should contact your MP and ask them to raise complaint with CMS. your employer has full visibility of those DEO payments, you can also ask them to contact CMS.
- Samaritans – call 116 123
- Shout – text the word ‘Shout’ to 85258
