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Hi,
I am after some advice after once again having to pick up the pieces from a 'get nowhere' conversation my husband has just had with the CSA.
The CSa placed a DEO on him supposedly 11/05/2011, however, going through his wage slips the money didn;t start being taken until 10/03/2012. This has since varied between 40% and 60% of his wages (when factoring in that he has been on sick leave and had disciplinary action brought against him which resulted in him not being paid for 4 weeks).
The CSA reckon that we have been included in all correspondence (not true) and I have today had to contact our wages department to get clarification off them of what the CSa are requesting he pays.It has now fallen to me having to get copies of all the correspondence sent by the CSA to the wages department sent to my husband so we know what on earth is going on.
We are now facing being evicted on 17/09/2012 because of the amount of money that the CSa are taken off him (told them that 3 times over the last week, and guess what...........they don't care). Obviously this will then mean living on the streets with job, no house and no income (and still they don't care).
The letters that wages have had have said that they are to pay £128.28 a week plus money for arrears with him getting a guarenteed payment of £144. However, the lovely Katie on the phone at the CSA this morning has informed him that he should only be paying £36 a week. How do we go about correcting this figure (in 9 working days now) and as soon as we get a resloution, hopefully we will be able to come to an arrangement with our landlord so we may be able to keep a roof over our heads.
Also, with the amount they are taking off uus, we are going to have the council onto us shortly for council tax areas as that hasnlt been getting paid.
A few years back, (before we met) my husband was evicted from his previous residence as the CSA had put him in the same situation and it was found he had overpaid by £5500, of whiich he was NOT entitled to a refund (apparently).
Please help, as we do not want to lose our home and everything in it. But, especially, we do not want to lose whats left of our sanity
Thank you
I'll ask the CMO whether they can give any advice - they cannot advise on individual cases but I'm not sure if they'll be able to give general advice.
It's also worth having a word with the CCCS - a link to their thread is here: http://www.dad.info/dad-talk-forum/finance/1425-ask-a-cccs-counsellor-a-question
Hi,
I'm Sarah, the Child Maintenance Options consultant. I'm sorry to hear that your husband and yourself are having difficulties with the Child Support Agency (CSA).
The CSA is allowed by law to make deductions in respect of child maintenance directly from the earnings of parent who pays child maintenance . This is done either where the parent has chosen to pay by this method, or in some cases, because the parent has failed to pay the amount required voluntarily. The maximum the CSA can deduct is 40% of your earnings.
The child maintenance parents are legally required to pay is calculated on their net income. Payments in respect of child maintenance are for the benefit of the children and are considered a priority one debt, which means that they should be paid before a range of other bills.
I’m sorry but we can't look into individual cases here. If you would like to contact Katie again at the CSA then I am sure they will be happy to look further into your case. You can find contact details on any letter the CSA have sent to you. Or, you can find the right number here: https://www2.dwp.gov.uk/csa/v2/en/contact/index.asp.
I hope this is helpful
Sarah
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