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Hi
Hope you don't mind but I am posting on here on behalf of my husband. We have previously paid maintenance through the CSA but had a very poor experience. My husband and his ex therefore came to an agreement to sort payments themselves and cancelled the CSA payments. At the time, the CSA were holding around £200 of my husband's money that they had taken from him but not paid out (this happened constantly and was the main reason we came to an agreement outside the CSA). They have since written to him to say they will keep this money in case we use them again!
What can we do to get this money back? Has this happened to anyone else? Any advice would be gratefully appreciated.
Many thanks in advance.
I would write and insist that the money be repaid! Point out that with the changes to the system happening in 2014, parents will be actively encouraged to come to arrangements independently, indeed if they use the CSA (or CMS as it will be known) there will be a charge for using this service that both parents will have to pay. Remind them that you now have a private agreement with the receiving parent that is working well and this is unlikely to change.
I would also say that if a satisfactory conclusion can't be reached you will take it further with your MP.
I'm absolutely speechless!! Well almost.
If the case is closed, then they have absolutely no right to do this - I'd see your MP sooner rather than later to complain about this and also the way they have handled the case in the past.
Thanks for your comments. I was worried that people were going to say that this is the norm but now I know its not, I am determined to get it sorted! Thanks again, this is a really friendly and supportive website.
- Samaritans – call 116 123
- Shout – text the word ‘Shout’ to 85258
