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Unfortunately I have found that if your ex and resident parent says something to the CMS it is believed and it is up to you as the NRP to prove otherwise. Which is very difficult when the ex is trying to cloak the truth.
Good luck, but I fear for the outcome. It is very unfair....
My son had a similar problem with Child Maintenance - They Wont Listen. (sorry).
He had a Agreement with his EX that he would buy her a car instead of paying maintenance. We had all this in writing and signed. He paid for 1 year (£250 per month) direct Debt for the car and then she said "dont want the car anymore I want the money"!!
When my son agreed to buy the car, she said she had closed the CASE with CSA, however on contacting them, they said they still had an open case and he owes £4000 in back payments!! I offered to send all the documentation and signed agreement, but they were not interested. If you EX has ever opened a case and never closed it, then the payment they will chase will be from when the case was opened.
I did use these guys.. https://nacsa.co.uk and they were really helpful for a £30 fee.
But in the end he had to pay the arrears over a 12 month period. And his EX just laughed... !!
Gosh how awful and unfair for your son,
Things seem to be changing this week thankfully, I have agreed to pay ex a certain amount by bank transfer and 2 hour driving lessons but told ex I won't be paying for the driving lessons until he signs the paperwork from cm options (I think they're called that) and informs csa that there are no arrears and I have proof he has done this - just don't trust him or them. He seems to be playing ball, and I also now have evidence by text that he's agreed there are no arrears. If it comes to it I will pay for a solicitor to sort it which I can't really afford but at least I will get closure.
The man will not leave me alone with the abuse etc
TBH I would not pay anymore until the CSA (or whatever they are now called) state in writing that the case is CLOSED and you have NO ARREARS. My son EX said she had closed the case (she hadn't) and we had bank statements showing all payments, but the CSA were not interested as the case had not been Closed, so they carry on chasing until that happens.
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