Welcome to the DAD.Info forum: We are not open to new posts at this time
Our forum aims to provide support and guidance where it can, however we may not always have the answer. The forum is not moderated 24 hours a day, so If you – or someone you know – are being harmed or in immediate danger of being harmed, call the police on 999.
Alternatively, if you are in crisis, please call Samaritans on 116 123.
If you are worried about you or someone you know is at risk of harm, please click here: How we can help
Help please
having issues with the CSA, not dealing with changes swifltly and now telling me I have arrears.
25.10 I got married and moved in with wife and her child, infored CSA on the 27.10, they only just updated their systems on 28.12, 8 weeks after.
Now they are trying to sort out removing DEO and amend to me paying by DD, but they are saying there are arrears of £500 and these must be cleared first.
On the 28.12 I request a full statement, showing how much I should have paid each month since the start of the claim and details as to where they think the arrears is from.
I am yet to receive this, !!!! What can I do, I have complained 3 times now once on the 28.12, once on the 04.01 and agaon on the 07.01 to the chief executive and ICE said I had to go to cheif executive before I could take to them.
Basically I am stuck trying to work out where they think this debt is from and exactly how much I should have paid to date taking into account my new circumstances that came into effect on the 25.10.
I am currently paying at a higher rate than I should be as they wont amend till the arrears is agreed, but equally they wont help resolev this, now they have said as its with complaints I have to wait 15 working days for them to respond !!!! AAAARRRGGGGHHHH
Go and see your MP as quickly as you can and ask them to write to the CSA - a complaint from an MP has a much higher priority than one raised by you and can work wonders,
Do I have to go and see the MP or can I write to them?
Also how do I find out who my local MP is?
You should be able to find your MP online - try googling, alternatively I think the government website may tell you if type in your postcode.
You can write, however I would recommend going to see them (they should hold a regularly surgery in their constituency, so you won't have to go far to see them) - it puts you apart from the large mailbag that they sort through, and it means you see your MP, rather than it being dealt with by one of his staff..
- Samaritans – call 116 123
- Shout – text the word ‘Shout’ to 85258
