Hi.
Been paying CSA for a long time and as of March 2017 payments stopped as the child no longer qualified.
I received a letter saying case closed but a month later I received one saying I was in arrears. As I had struggled paying sometimes I wasn't overly suprised.
I started paying off the arrears by Standing Order. One month later I received another letter saying I hadn't been paying and I need to call to sort within 3 days. The letter was sent on a Thursday so I received it Monday after work so I called ASAP on the Tuesday. I was told they were going ahead with a DEO. I explained I had been paying and that I didn't want a DEO. The lady left a note on my case.
Despite my call I received another letter saying the DEO was going ahead. I called again expressing my dismay. They added it to my case. It's been 6 weeks and I still don't know if a DEO has been set up as I don't get paid until next week.
Anyway. Today I received another letter saying the CSA was moving my case CMS. It said I can either pay my arrears in full to CSA or it will transfer to CMS.
Is it really that simple? Will the arrears simply be the responsibility of the CMS? Will the arrears be recalculated?
Will I need to pay my Standing Order to someone else.? Will the DEO assuming it's been set up by the CSA go to the CSA or the CMS?
It's all very confusing.
The CSA will transfer everything to the CMS as far as I am aware. Who was the standing order payable to, I assume directly to your ex? This should be proof that you have been paying off some arrears, ideally it should state "child maintenance" or something similar, but if you didn't set that up like that, if you have proof of the agreement with CSA and you paid that amount starting at that point, I would hope they would take that as proof that you've started paying, Hopefully you can get this across to CMS,