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I don't know my wife's bank details so I can't setup child maintenance payments. I spoke to CM to explain the situation and they said they would contact her.
I received a further letter from CM and im worried that i will get a fine.
Can anyone help me please?
I don't know my wife's bank details so I can't setup child maintenance payments. I spoke to CM to explain the situation and they said they would contact her.
I received a further letter from CM and im worried that i will get a fine.
Can anyone help me please?
You need to write to CMS and demand the case to be closed as the RP has not provided the bank details. Write by regular mail to Arlene.Sugden@dwp.gov.uk and send a copy to your MP. Give them 14 days to close the case. Chase after that. Don't use the phone as it is a waste of time. Disregard the mail from CMS asking not to write to Arlene. It is the only way they do something.
hi,
what did further letter from CMS state? ask them to get your ex's bank details and pass to you. My experience is you have to be pro-active with them and keep chasing up with them. if they give you bank details say in few months time, then they will put you into few months arrears, and your monthly payments will be higher because of that.
also recommend this good CMS support group: https://www.facebook.com/groups/239699060076601
- If I demand the closure of the case will it cause me problems?
- If I demand the closure of the case will it cause me problems?
Hi Peter
Just curious if you tried it and what was the outcome?
Thanks
No. You have to comply with deadlines. They have to comply with to. Don't be afraid to stand-up for your rights. Copying the top boss (Arlene) will make them work by the book and stop the abuse. They will contact the RP. If she doesn't reply, they will close the case. Don't use the phone as there is no proof of the communications. Use regular mail and the portal. Your ex is not giving the details as she wants you to be charged the additional 20% fee on top of the child maintenance payments. It is a way of control they have to punish you. Don't accept to be put in collect and pay as you have followed the rules. You have to be firm.
At the very least, put the amount into a savings account each month, that way if you are asked for the money in a few months, then you have it ready and won't go into arrears.
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