Hi Kit.
Thank you for your post. I'm William the Child Maintenance Options consultant.
Your children's mother does have a responsibility to provide regular and reliable financial support for them.
The agreement you have tried to put in place is what we call a family-based arrangement. It is simply an agreement between the two of you about who will provide what for your children. It can include money and other kinds of support, for example providing clothes. A family-based arrangement is not legally binding but can be flexible to meet both of your needs and those of your children.
As your family-based arrangement has broken down, but before you go back to the Child Support Agency (CSA). You and your children's mother may be prepared to try and discuss the issues surrounding the breakdown to get the arrangement back on track. This can be done without involving anyone else, or with the help of friends, family, Child Maintenance Options' guides or a professional mediator.
If either of you has a change in circumstances, such as a change of income, negotiation also plays a big part in ensuring that payments continue. Collaborating to make and keep a child maintenance arrangement can be better for your children.
We have tools, guides and a maintenance calculator on our website that may help as a starting point for working it out between the two of you. You can find this at: http://www.cmoptions.org/en/calculator/calculator.asp.
If you are able to continue with your family-based arrangement, you can record the details on our family-based arrangement form. Although this is not a legally enforceable document, it puts the agreement on a more formal basis. You can complete it together with your children's mother and sign your names to show your commitment to this arrangement. You can download the form from our website at http://www.cmoptions.org.
If you are unable to renegotiate your family-based arrangement, you can go back to the CSA. You can set up a 'Direct Pay' arrangement, this is where the CSA calculates child maintenance but the two of you agree how payments will be made. Once they have calculated the maintenance amount, the CSA will not contact either of you again unless someone's circumstances change or if you tell them that your children's mother has missed or fallen behind with her payments.
Alternatively, under the CSA's Collect and Pay service they will calculate, collect and enforce payments on your behalf, as some people prefer the security and help of third party involvement. If a new application is made to the CSA, your children's mother's responsibility to pay would start from around the time that the CSA contact her. So, if you have closed your original case with the CSA, they would not backdate your new case. For confirmation of this, or if you would like to set up maintenance using their service, you can contact them directly. You can also find information about how they work out child maintenance online at http://www.gov.uk/child-maintenance.
You could also consider a Consent Order, which is an official ruling made by a court. To arrange a Consent Order, you and your children's mother need to agree how much child maintenance will be paid and how often before going to court. Arranging a Consent Order can be costly as fees for solicitors, mediators and court costs may apply. Legal Aid will not cover these costs if you are only going to court to obtain a Consent Order for maintenance.
For more information about family-based arrangements and access to useful tools and forms online you can visit http://www.cmoptions.org, or if you would prefer a confidential chat you could call the Child Maintenance Options team on 0800 988 0988 (free from a landline).
There is a new sorting out separation web-app, which aims to make it much easier for separated parents to find the support they need, when and where they need it, and encourages parents to collaborate on a range of issues. The link is http://www.dad.info/divorce-and-separation/sorting-out-separation
William.