After my son's mother and I spent 4 years in and out if court .
I made the decision to stop chasing for contact.
Very long winded story that wouod take a day to write out.
Since then (3 months ago) she had asked me to give up all parental rights and remove name from birth certificate. I hesitantly agreed if she was willing to stop child maintenance. I stupidly cancelled direct debit. And have heard nothing from her or child maintenance since.
Well until I notice an arrest of wages in my wage slip this week.
After 2 calls to child maintenance which both calls I habe recorded myself. I was given completly different stories from them and nothing tjat adds up to 2 months missed payments. Which is 260 pounds. I am now paying of 521 in area as which to me as deals mother is claiming 4 months. I was also told the a treatment would stay at a set level yet today i receive a letter saying it will go from 168 upto 227 in Feb.
I have 3 step kids and a child from a my new relationship to support a house and yout usual bills.
Why is none of this taking into consideration.
I offered to make alternative payment plan, an option I wasnt given before wage a treatment and was told I would have to pay 168 for 6 months as a deduction of earnings. So why has that now changed since calling 2 days ago to 227 a month?
I am at a loss here as they habe hung up on me multiple times whrn calling to query this.
If even had one woman who became very abusive on the phone saying "oh my (under breathe swore) gid you are not listening to me". Whrn she refused to give me a straight answer to how much im in arrears and if payments staid the same.
Surely if they give me false info they can be held as accountable as myself if i supplied wrong info?
Think that about covers it. Might not make sense to some bit had to write it down as me and my new wife seem to be the ones who habe to suffer througj this while my ex sits with her hand out.
Hi There,
I think it's very difficult to get an amount over turned once it has been set, but if you have proof that they are asking for the incorrect amount than you should be able to appeal.
It seems odd they would hang up on you, being honest were you getting annoyed with them, I'm pretty sure they would be told to end the call if things were getting heated.
I know you have said that they have been rude to you, but when talking to them, it is best to be as calm as possible and remember that they are just doing a job, the person on the end of the phone isn't making the decisions they are just working to a set laid out policy. this policy is suitable for everyone and there are faults, but they have to deal with it as best they can.
GTTS
The most notable hangups have been when i asked what services they recognise for paternity tests the reply was "oh youve done your homework ... beep beep beep"
When i told themat the start of a call I was also recording the call as last two times I called I had been given contradicting info.
Whrn asking for a break down of areas on monday as i have bank statements proving only 2 payments where missed.
And when questioning wage a treatment with no letters calls or emails offering another option. As I had already stated to them I was willing to set up a direct pay. Got put on hold then had someone repeat hello hello as if the line was dead then hung up. Called back straight away and was told there was no note or record of said call.
I feel no matter what i do or try I will always be in the wrong with these people.
This has been an issue since ex who was getting 200 a month thought i was under paying on an arrangement between ourselves. Called to get it on child maintenance. To then find out it should of been 131. And nothing bit issues ever since.
Hi There
It is really tough to get your point across when they are just trying to keep to a process and I'm sure it feels like you are just a number
The reason you will be on collect and pay is because you cancelled the payments so you go down as missing payments which opens the option of collect and pay to your ex, and removes your choice of how to pay and whether you can pay her directly or not.
GTTS
I have now been told that the receiving parent has claimed my 3 step children twins at 15 one at 13 and my 3 year old no longer live with me.
They took this info and removed all the children of the case and this has bumped up payments yet again.
Noone tried to contact me to confirm or deny this info