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Earlier this year I was contcted by the CSA as they said they were doing a re assessment on my case. I fully complied with them as I always have done and provided them with the information that they asked for, wage slips etc.
After some weeks they contacted me again and told me the assessment was completed and that I was in arrears by almost £2000!
I have since been told by them that the assessment was started some 6 months before they actually first contacted me and that was the dated the arrears were from.
I contacted them several times to dispute this and got diferent answers each time and then started to receive refund cheques from them. I contacted them again to see why this was and was told that it was because I was overpaying and the refunds were definitely due to me and I was free to go ahead and cash them.
Now I have been told that they were not due to me and the sum of them has been added to my original arrears.
So now after writing to their complaints department I am now left with more arrrears than at the start.
Surely when they do a re assessment they should contact you straight away and not wait 6 months by which time you are already in arrears?
Can anyone shed any light on this please?
I'll ask the CMO if they can comment in general - it does seem to me that the CSA have been negligent about sending you refunds.
I'm Sarah the Child Maintenance Options consultant. This sounds like a pretty complicated situation, and unfortunately we can't look into individual cases here. All I can suggest is that you keep in contact with the CSA, in order for them to explain exactly how they’ve come to these decisions. Sorry that I can't be of more help, I hope you get things sorted soon.
Thanks for the replies.I have wrote to them today asking for an explanation. I did ring them but was told nobody was available to talk to me. In fact since this started they have never acknowledged or replied to any of my letters 😡 something which I find most bizzarre and also very frustrating.
I think it would be worth speaking to your MP as soon as possible. Summarise everything that has happened and give it to your MP so nothing is forgotten. An MP is able to raise the priority of the complaint which can speed the process up.
I was told that the payments start from when they contacted you, Unless I have been very lucky this is when mine started from
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