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I know this is an old topic but here's what I'm up against at the moment with CMS regarding this question about tax free pension lump sums.
Like everyone else, I don't have any trust in the CMS with regards them being able to tell the truth and get anything right. Some months ago I phoned them to ask the same question and the call taker had no idea. She didn't even know what a tax free pension sum was, never heard of it 🤦
So I wrote to them. 3 months later still no reply. So I logged into their portal and messaged my question. Eventually got a written reply stating they had no idea, couldn't advise me but would pass my enquiry into their policy/legal team to answer. And no surprise to me, none of the so called legal policy experts know either. Utter disgrace.
So I contacted HMRC and guess what.....they don't know either. Told me to contact CMS !!!!! Both depts are an utter joke. No one there has a clue about the job they're paid to do.
So my next step is ask my MP to contact the head clown who is in charge at the CMS and try to get a proper answer.
I shouldn't even be paying CM, my daughter is nearly 18 and left school ages ago. Not seen or heard from her for years. Last rumour I heard was she moved abroad to work. Advised CMS of this and was told that I must continue to pay her mother untill such time her mother contacts CMS to advise of "any changes" and if I stopped my standing order I would be in trouble. Got the, "we will take your driving licence off you, your passport and send you to prison" threat.
System is so corrupt you couldn't write it.
D.
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