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[Sticky] Complaints - How To force a response

 
Neil1985
(@neil1985)
New Member Registered

I thought I would add some details for anyone struggling to get the Child Maintenance service to respond. After 8 months of no response to 8 recorded letters I have found a way to contact higher management. Arlene Sugden is the head of the CMS complaints and can be emailed at Arlene.Sugden@dwp.gov.uk This will be then be delegated down to a little minion that is then forced to respond. Emails also go through to other members of higher management by using the same format ie: Firstname.Secondname@dwp.gov.uk.  I hope that helps.

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Topic starter Posted : 20/04/2021 11:00 am
WelshDad78, Dadv2point0, actd and 1 people liked
PavlosStefano
(@pavlosstefano)
Active Member Registered

I've used this and recieved letters telling me it's an inappropriate contact route 😉

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Posted : 16/10/2021 5:41 pm
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