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[Sticky] Complaints - How To force a response

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I thought I would add some details for anyone struggling to get the Child Maintenance service to respond. After 8 months of no response to 8 recorded letters I have found a way to contact higher management. Arlene Sugden is the head of the CMS complaints and can be emailed at This will be then be delegated down to a little minion that is then forced to respond. Emails also go through to other members of higher management by using the same format ie:  I hope that helps.

Topic starter Posted : 20/04/2021 11:00 am
christopherb12, InfoDesk, Cwmbran66 and 13 people reacted
Active Member Registered

I've used this and recieved letters telling me it's an inappropriate contact route 😉

Posted : 16/10/2021 5:41 pm
Estimable Member Registered

I sent an email to Arlene Sugden today and got a response that she is no longer working for DWP.

Anyone know of her successor ?

Posted : 12/04/2023 11:40 am
Illustrious Member

@Will99 hi. Yes Arlene has left. There is another Director called

Also these addresses:

Posted : 12/04/2023 12:42 pm
jamiesonb reacted

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