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Just a quick question, cafcass has sent me an email of closing the case. Who can I complain to as they are just messing me about. I think they have a massive backlog
Hi
I would contact CAFCASS first to find out why the case has been closed.
If you complain, you will end up in another bureaucratic process. If the provider in Coventry need to liaise with CAFCASS and your case is closed then this could lead to further delays.
I believe CAFCASS are regulated by ofsted and to complain, you complain to CAFCASS first and then if unhappy with their outcome you complain to the parliamentary ombudsman via your MP. (I think this is the process, I'm sure others may confirm)..
There just busy Cafcass. All they're trying to do is complete other cases. So any stupid excuse, they will close the case. So I made inquiries of either doing Respect accredited course which had no availability in London or there was a DAPP course available in Coventry. I just asked the Cafcass officer her opinion. I think she just fobbed me off first she said "Ask the courts" she know its her recommendation. Anyway I've got her mobile now and have written to the courts. I have asked her why have you closed the case when the courts have given me until 22nd May 2022. I'll wait for her response. If she doesn't reply I'm sure I have no other option but to complain.
Hi i just found this article on Google
I am having the same problem basically the CAFCASS offered me DDVP and they keepp changing the social worker every time i contact them.
I don't know what to do to see my daughter again.
@jocimardedeus Hi, you could contact their office and perhaps make a complaint. can let them know you want to start that course ASAP.
hi,
there is complaints procedure with Cafcass here. https://www.cafcass.gov.uk/contact-us/feedback-complaints-adults/
or you could take the next level, complain to Parliamentary ombudsman, and ask your MP to get involved: https://ombudsman.org.uk/about-us/how-our-casework-makes-difference/case-summaries/291
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