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Hello, I received a text message today saying my payments are going down to £22 a month. Obviously curious I checked my online account and low and behold there was a message saying
You are no longer paying regular maintenance for this case, but there are outstanding arrears.
We are taking action to recover your unpaid child maintenance.
I have just been on Webchat and they said case closure is in motion and I will receive a notification when done.
A few questions I have. 1) Has anyone else had this? 2) How long does a case closure normally take? 3) My account has £800 arrears on it somehow, not sure as I have been paying, do you think the £22 a month will go towards paying off the arrears?
Any help will be greatly appreciated
hi,
sounds like they only want you to pay off arrears now. I am not experienced with case closures, but there are many people here at this support group for paying parents. recommend you join: https://www.facebook.com/groups/239699060076601
make sure you answer their registration questions.
- Samaritans – call 116 123
- Shout – text the word ‘Shout’ to 85258
