Hi all, just signed up here, my ex was demanding more money for my daughter when i said no, she went to cms, ive had the letter through the post, but it doesnt give me much info, i cant login in online as theres no 7 digit pin, and i think she hasnt told them that i have my daughter 2 nights a week, and also i pay for my other daughter from another relationship, any help will be great.
I remember I had to phone them to get the pin numbers set up for the self service account. you can call them on 0800 171 2345. can expect a long wait. did the letter include a payment plan for you? also do you have a court order?
im going to call them in the morning, no court order, the letter didnt have very much info on it, it doesnt even say what they say i should be paying, although it seems shes not given them all the info, that i have another child i pay for, and i have my daughter over night 2 nights a week.
CMS can be slow to deal with. When I applied to the CMS I was dealing with a different person every time I called and received different advice.
Once CMS is set up you can apply for a variation to reflect the amount of shared care and that you are paying maintenance for another child. However, be prepared for that to take time too.
Is the 2 nights per week agreed between you and your ex and do you have proof? Or was it the result of a court order? Reason for asking is that CMS may not agree with a variation for shared care without any evidence.
My ex knows how to play the CMS. Any time son is with grandparents does not count and ex ensure I see my son for a maximum of 51 nights per year (I work mostly outside the UK). So, there is no variation for shared care even though son stays with my parents most weekends.