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I thought I would add some details for anyone struggling to get the Child Maintenance service to respond. After 8 months of no response to 8 recorded letters I have found a way to contact higher management. Arlene Sugden is the head of the CMS complaints and can be emailed at Arlene.Sugden@dwp.gov.uk This will be then be delegated down to a little minion that is then forced to respond. Emails also go through to other members of higher management by using the same format ie: Firstname.Secondname@dwp.gov.uk. I hope that helps.
I've used this and recieved letters telling me it's an inappropriate contact route 😉
I sent an email to Arlene Sugden today and got a response that she is no longer working for DWP.
Anyone know of her successor ?
@Will99 hi. Yes Arlene has left. There is another Director called Hilda.Massey@dwp.gov.uk
Also these addresses:
correspondence@dwp.gov.uk complaint.reviewteam@dwp.gov.uk minister.welfaredelivery@dwp.gsi.gov.uk ministers@dwp.gov.uk secretaryofstate@dwp.gov.uk minister.welfaredelivery@dwp.gov.uk
@dadmod2 Thank you for the email address's CMS has way to many advisors that are incompetent how they have calculated my salary to be £11,000 more than my actual earnings since August 2024 is mind boggling an im on PAYE
I’ve emailed complaint.reviewteam@dwp.gov.uk with regards to them guessing my self employed status and earning as they have guessed what I should be paying. Hopefully I hear back.
- Samaritans – call 116 123
- Shout – text the word ‘Shout’ to 85258
