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Hi,
I have just been informed by the CMS that I have £3K arrears showing on my account (nowhere near your situation) which I also do not understand. I have a letter from the CMS dated four days prior to the arrears letter which states I have never missed a payment. I have always paid exactly what they have told me to which has been calculated each year from my salary - supplied to them by HMRC - monthly payments are currently just under £600 per month.
It seems there are hundreds of cases where fathers are being hit with arrears demands even though they have paid the correct amounts - I have no idea how they calculate these figures and I have just started the complaints process....
Any advice is more than welcome.
@ozman Hi. A common route that paying parents are taking when dealing with dubious arrears, is by emailing a senior manager; arlene.sugden@dwp.gov.uk and you also copy in your MP.
@Bill337
Thanks very much for the info, I will certainly give that a bash!
- Samaritans – call 116 123
- Shout – text the word ‘Shout’ to 85258
