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[Solved] CSA to CMS

 
(@Scot2180)
New Member Registered

Can someone help me out here.

I have had lots of issues with the CMS messing me about. They misplaced my payments in the system a few years ago and were a nightmare to deal with.

The big question is.

When the CSA stopped. Did we have to make a new claim through CMS ??.

The CSA case was closed ?.

Do the CMS see the old CSA case files ?

Quote
Topic starter Posted : 20/01/2020 8:33 am
 actd
(@actd)
Illustrious Member

When cases are closed by the CSA, they should have written to the parent with care asking if they wannted to open a case with CMS, so generally, cases were transferred. They should have then written to the Non resident parent to inform them of the changes in payments.

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Posted : 20/01/2020 6:50 pm
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