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Mill2301
(@mill2301)
New Member Registered

Hi, 

really need some advice!

In October last year, after being employed for 16 + years, i made the decision to set up my own business. Thus making me self employed. For the last 10 years I have made direct payments to my child’s mother, On time no issues. I was paying around £340 a month until October last year. I also have shared care via court order for 104 nights a year.

Since October, I have had no income and my business has been at a loss each month, aiming to be in profit by April 2022. I have given all of this info to the CMS, including invoices, statements, expenses, P45 etc. i have chased every week for them to update the system to show that I am on no income and I am met each time with “ someone will get back to you next week”.

It’s gone on for so long and my ex does not believe that I am self
Employed as the CMS account states otherwise. So as she’s not received the last 3 payments ( that were still calculated on my old wage when I was employed) she has set up collect and pay. I am now being expected to pay £252 per week from next week for 3 months, this includes £50 of collect and pay fees and around a third of the total amount for the arrears, plus the regular amount of £340 a month.
This means I will be paying in excess of £1000 a month to CMS… when I’m not even bringing in £100 a month from self employment - which they have all clear proof of.

My account still says “ under review” and when speaking to someone again today I was told, it’s under review. Once the account has been updated, it will show I owe £0 for arrears. It’s been 3 months and now CMS are setting up
A standing order for these arrears and ongoing payments that I do not owe! If someone just updated the account, this would be a pretty quick fix. 

does anyone know what more I can do or how long they take to update these things!? 

cheers!

Quote
Topic starter Posted : 25/01/2022 1:27 pm
Bill337
(@bill337)
Famed Member

Hi,

I would suggest to put a complaint in. you can email to these addresses together:

correspondence@dwp.gov.uk

arlene.sugden@dwp.gov.uk

may also be a good idea to copy in your local MP into that email.

also recommend you join this group on FB: CMS support for Non-resident Parents. lot of experienced members on there https://www.facebook.com/groups/239699060076601

if your really struggling, have you thought about applying for Universal credit?

ReplyQuote
Posted : 25/01/2022 2:13 pm
Mill2301
(@mill2301)
New Member Registered

@bill337 thank you! Yes we are on universal credit at the moment which is covering the bills, rent etc. the earnings I make self employed are just about covering my van costs, insurance, business insurance etc and then I’m in a deficit each month. Each month the deficit is getting less and so by April I expect to be on a better income. Just don’t understand why the CMS are taking so long in sorting this! I put the request in in September and they are still reviewing it yet my ex put the collect and pay request in 2 weeks ago and it’s already set up ready to go! 

ReplyQuote
Topic starter Posted : 25/01/2022 2:17 pm
londondad22
(@londondad22)
Active Member Registered

@bill337 did you get access to that fb group? My application keeps getting rejected.

ReplyQuote
Posted : 26/01/2022 12:28 pm
Bill337
(@bill337)
Famed Member

@londondad22 Hi. yes I am also a member of that FB group. if you like you can private message me with your Facebook profile name, and I will ask their admin to give you access.

ReplyQuote
Posted : 26/01/2022 6:51 pm
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